Are we the official seller?
Yes, we are an officially authorized seller to resolve any technical issue with your SuperBox, including remote technical support, replacement, and warranty.
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What is Superbox? Is the Superbox worth it?
The SuperBox is an English-based Android TV box that lets you watch your favorite shows and movies. It has up to 4GB RAM and 64GB / 128GB storage, making it a powerful multimedia device. The box supports an ethernet connection and dual-band WiFi, ensuring a stable streaming experience. It includes a Bluetooth remote control that has voice command and hotkey functions, making it easy to navigate and find what you want to watch.
Enhanced Design and Features of the Superbox
The Superbox Android TV Box is engineered to host a variety of applications while providing an unparalleled viewing experience, comparable to top industry standards like Roku. It features a rapid-processing interface and swift channel loading, ensuring that startup times are minimized. With the most robust Wi-Fi integration available, the Superbox offers seamless streaming capabilities throughout any space. It also supports 6K cinematic streaming and is equipped with a sophisticated remote that includes voice controls, personal shortcut buttons, and the option for private listening via both wired and wireless headphones. This combination of features ensures a premium, customizable user experience.
Does it require connecting WiFi ?
To ensure HD streaming smoothly, we recommend that the TV box stays close to the WiFi router, with at least 10 -100 Mbps internet speed.
How many TVs can access the same box at the same time?
One TV accesses One box. Currently, the Multi-screen feature is unavailable. However, our developers are doing their best to see if we can get a suitable partner for this feature to use our services.
Do you need a smart tv?
You don't need a smart tv. All you need is a TV with AV or HDMI input and an internet connection.
What is the range distance from the box for optimum viewing on a TV?
The box requires HDMI ( include in the package) to connect with the TV. The closer, the better.
Is SuperBox legal?
SuperBox is a legal android device. We provide hardware. It is up to customers' choices to install Apps.
As we require, users must also comply with:
Each Superbox device sold comes with a signed Disclaimer Notice, clearly stating that the device itself is an empty platform for entertainment purposes. It is designed to host applications that can be downloaded at the user's discretion from various app stores or the internet. We emphasize that the responsibility for selecting and streaming content via these applications rests solely with the user. The customers are advised, through our disclaimer, to ensure that their activities comply with the relevant copyright laws. As such, our product serves merely as a conduit for content and we explicitly deny responsibility for the actions taken by our customers using the device.
What is our warranty policy?
Superbox warranty period lasts one year. If there are any problems with your SuperBox android tv box, please contact our customer service. First, to save your time, our technical support will do the best to help you to solve the problem. For the worse case, if your hardware gets into trouble and you won't fix it, you can send the product to us, and we will repair it for free within one year. If your warranty period gets expired, you can still send the device to us for repair at a separate cost. You're still able to enjoy the service once the device is recovered. During the time of repair, we'll offer an account to maintain your service.